Delivery in Romania

Prioripost - payment by card or bank transfer - 17 lei

Prioripost - cash on delivery - 23 lei

Delivery 1-3 working days

Delivery is Monday - Friday (excluding public holidays)

Receipt signature may be required upon receipt

FREE delivery by Prioripost in Romania for orders of least 500 lei

Courier - payment by card or bank transfer - 20 lei

Courier - cash on delivery payment - 26 lei

Delivery 1-2 working days

Delivery is Monday - Saturday (excluding public holidays)

FREE delivery in Romania by Courier for orders of at least 500 lei

International delivery

European Union countries

Romanian Postal service - International Tracked and Signed - 10 euro

Delivery time in Europe: 5-7 working days

Shipments cannot be sent to mailboxes.

FREE delivery for orders above EUR 300

The rest of the world

Romanian Postal service - International Tracked and Signed - 10 euro

Delivery time to the rest of the world: 7-10 working days

Shipments cannot be sent to mailboxes.

FREE delivery for orders above EUR 300

We will do our best to meet the delivery deadlines set but this cannot be guaranteed. The duration of the delivery time is subject to the technical conditions under which the activity of courier companies and external factors are carried out, things that cannot be fully controlled. If your order did not arrive on time, you must first check with your local delivery office. We cannot process any complaint for an item that has not been delivered unless at least 10 working days have elapsed since the item was shipped. All requests must be made within 28 working days from the date of shipment (for the date of shipment check the e-mail "Confirm shipment").

Customs and customs duties

There are no customs duties for intra-Community trade within the European Union. However, for destinations outside the EU, buyers must check whether there are customs duties in the country of destination for the products ordered.

Product returns

You are protected by the return policy if you return the products within 7 days of receipt for a full refund of the amounts paid. Please contact our customer service before sending the products back. The gemstones must be returned in good condition, without scratches, chipping or signs of mounting in the jewelry.

Pack your items safely, go to the post office and send the shipment.

Return costs are paid by the buyer unless the fault lies with the seller. In this case, once the payment is returned, the value of the transport will be returned to you as well. Please pack the items for safe shipping and ship them. Reimbursement of the cost for the products is made in approximately three working days from the receipt of the products. Please don't forget to let us know about the shipment and the tracking number to follow the route of your package.

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