Delivery in Romania
Prioripost - payment by card or bank transfer - 20 lei
Prioripost - cash on delivery - 24 lei
Delivery 1-3 working days
Delivery is Monday - Friday (excluding public holidays)
Receipt signature may be required upon receipt
FREE delivery by Prioripost in Romania for orders of least 500 lei
Fan Curier - payment by card or bank transfer - 23 lei
Fan Curier - cash on delivery payment - 50 lei
Delivery 1-2 working days
Delivery is Monday - Saturday (excluding public holidays)
FREE delivery in Romania by Fan Curier for orders of at least 1000 lei
International delivery
European Union countries
International Tracked & Signed - 45 lei
Delivery time in Europe: 5-7 working days
Shipments cannot be sent to mailboxes.
FREE delivery for orders over EUR 300
The rest of the world
International Tracked & Signed - 45 lei
Delivery time to the rest of the world: 7-10 working days
Shipments cannot be sent to mailboxes.
FREE delivery for orders over EUR 300
We will do our best to meet the delivery deadlines set but this cannot be guaranteed. The duration of the delivery time is subject to the technical conditions under which the activity of courier companies and external factors are carried out, things that cannot be fully controlled. If your order did not arrive on time, you must first check with your local delivery office. We cannot process any complaint for an item that has not been delivered unless at least 10 working days have elapsed since the item was shipped. All requests must be made within 28 working days from the date of shipment (for the date of shipment check the e-mail "Confirm shipment").
Customs and customs duties
There are no customs duties for intra-Community trade within the European Union. However, for destinations outside the EU, buyers must check whether there are customs duties in the country of destination for the products ordered.
Return
You are protected by the return policy if you return the products within 7 days of receipt for a full refund of the amounts paid. Please contact our customer service before sending the products back. The gemstones must be returned in good condition, without scratches, chipping or signs of mounting in the jewelry.
Product returns
Pack your items safely, go to the post office and send the shipment.
Return costs are paid by the buyer unless the fault lies with the seller. In this case, once the payment is returned, the value of the transport will be returned to you. Please pack the items for safe shipping and ship them. Reimbursement of the cost for the products is made in approximately three working days from the receipt of the products. Please don't forget to let us know about the shipment and the tracking number to follow the route of your package.