WARRANTY:

Simple and Clear: Guaranteed Satisfaction or Money Back! All precious stones are delivered with an invoice and warranty certificate valid for 30 days on request. If you want to check the authenticity of the purchased stones, call the professionals only!

We give to our customers 30 days to review and check the gemstones bought. If the  stones do not match the description or the result of the gemological examination reveals inconsistencies between the type of mineral bought and the products received, the buyers can return the stones and they can benefit from the full refund of the value of the products. If the reason for the return is imputable to the seller, it will also refund the shipping charges. Only the results of the specialized laboratories are considered.
DELIVERY:

MunteleComorilor.ro uses the specialized services of the agreed couriers: PRIORIPOST, Fan Curier or Nemo Express for domestic destinations or Romanian Post - EMS, SkyPak, TNT, DHL for international destinations inside or outside the European Union.

We do not dispatch to Post Office or PO Box. However, shipping to PO Box may be considered if the buyer has at least two previous transactions that have been concluded without any problems.

There are no customs duties on gemstone trade within the European Union. However, it is the duty of the buyers to check whether there are other taxes or regulations at the destination, if the recipient of the order is outside the European Union.

RETURNS:

You are protected by the Return Policy. If no amicable solution has been found, please return your products within 7 days of receipt and you will receive a full refund of the amounts paid. Please contact our customer service before sending the products back. You will be trained on how to send in good conditions.
Returned stones must be returned in good conditions, with no scratches, scratches or signs of setting in the jewelery. The buyer must be able to notify by phone or by email to the muntelecomorilor1[@]gmail.com the tracking number of shipment. After reception of goods, the money are refunded within 3-5 business days.