Shipments and returns

Delivery in Romania

- Sameday Courier card payment, bank transfer - 19 lei

- Sameday Curier cash on delivery - 25 lei

Delivery 1-2 working days

Delivery is Monday - Saturday (except public holidays)

Free delivery via Sameday in Romania for orders of 500 lei or more

- DPD card payment, bank transfer - 34 lei

- DPD cash on delivery - 38 lei

Delivery 1-2 working days

Delivery is Monday - Saturday (except public holidays)

Free delivery by DPD in Romania for orders of minimum 1000 lei

International delivery

European Union countries

Post Romana International Tracked & Signed - 50 lei

Delivery time in Europe: 5-7 working days

Shipments cannot be sent to PO boxes.

Free delivery for orders over 200 EUR

DPD - International Delivery

1. DPD Europe Zone 1 - A - 28 lei

Available for Bulgaria and Hungary

Free delivery for orders over 200 EUR

2. DPD Europe Zone 2 - 35 lei

Available for Greece, Poland, Czech Republic, Slovakia, Slovenia and Croatia

Free delivery for orders over 300 EUR

3. DPD Europe Zone 3 - 105 lei

Available for Austria, Germany, Italy

Free delivery for orders over 300 Eur

4. DPD Europe Zone 4 - 142 lei

Available for Belgium, Denmark, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Spain, and France

Free delivery for orders over 300 EUR

5. DPD Europe Zone 5 - 195 lei

Available for Finland, Portugal, and Sweden

Free delivery for orders over 300 EUR

Rest of the world

International Tracked & Signed - 100 lei

Delivery time rest of the world: 7-10 working days

Shipments cannot be made to PO boxes.

Free delivery for orders over 300 EUR

We will make every effort to meet delivery deadlines, but this cannot be guaranteed. Delivery times are subject to technical conditions under which courier companies operate and external factors, which cannot be fully controlled. If your order has not arrived on time, you should check with your local delivery office first. We cannot process any claim for an item that has not been delivered unless at least 10 working days have passed since the item was dispatched. All claims must be submitted within 28 working days of the date of dispatch.

Customs and duties

There are no customs duties for intra-Community trade within the European Union. However, for destinations outside the EU, buyers should check whether there are customs duties in the country of destination for the goods ordered.

Return

You are protected by the return policy if you return the goods within 7 days of receipt for a full refund. Please contact our customer service before sending products back.

Gemstones must be returned in good condition with no scratches, nicks or signs of jewelry mounting. Please let us know when you sent your order, as well as the tracking number, so that we can track its delivery. Money is refunded within three to five business days of receipt and verification.

Product returns

Pack your items securely, visit the post office, and ship your shipment.

Return postage is the buyer's responsibility, unless the seller is at fault. If the situation is the seller's fault, the buyer will also be refunded the price when the payment is returned.