1. The Website
1.1 The GoldAndGems.co.uk website belongs to SC GOLD AND GEMS SRL based in Râmnicu Vâlcea, C.U.I. 44262860, registered in the Trade Register of Romania with no. of order J38 / 572/2021. The site offers visitors and customers a variety of natural gemstones and jewelry.
2.1 Any order placed constitutes an offer to purchase a product that is subject to our acceptance. We reserve the right to refuse any order.
2.2 All orders placed will be subject to availability and price confirmation via a "purchase notification" email sent to your email address on file at the time of purchase.
2.3 If you want to order goods that can only be purchased by people of a certain age, you will be asked, when you register on the website, to declare that you are of legal age to purchase the items. If we reasonably believe that you do not have a legal right to order certain goods, we reserve the right to cancel your order.
3.1 Product price does not include delivery charges.
3.2 All prices on the website goldandgems.co.uk are mainly in Euro (EUR).
3.3 We strive not to ensure that all price information displayed on our website is correct. An error can rarely occur and items can be priced incorrectly. If we find that an error has occurred in the price of any item, then we will contact you before shipping the order to inform you of that error. You will be asked if you want to cancel the order or continue with the correct price order. We are not obliged to supply goods at the wrong price.
4. Payment of products
4.1 Payment for goods and delivery charges can be made by any method displayed on the website at the time of placement started. Payment will be made before of shipping of yout order and will be a fundamental term of this agreement, the breach of which will entitle the Supplier to terminate the contract immediately.
4.2 The order will not be delivered without the payment of value of the products.
4.3 We offer following payment options: payment by card, bank transfer or PayPal.
5.1 Your order will be shipped by DPD, EMS or International registered mail in two working days. We always confirm by e-mailing the shipping of orders.
5.2 Your order will be sent to the address you entered as the shipping address when you placed the order. We offer the following delivery solutions: DPD, EMS and International Registered Mail.
5.3 We will do our best to meet the delivery deadlines set but this cannot be guaranteed. The duration of the delivery time is subject to the technical conditions under which the activity of the courier companies and external factors are carried out, things that cannot be fully controlled. If your order did not arrive on time, you must first check with your local delivery office. We cannot process any complaint for an item that has not been delivered unless at least 10 working days have elapsed since the item was sent. All requests must be made within 28 working days from the date of shipment (for the date of shipment please check the e-mail "Confirmed shipment").
5.1 Customs and Customs duties
There are no customs duties for intra-Community trade within the European Union. However, for destinations outside the EU, buyers must check whether there are customs duties in the country of destination for the products ordered.
6. Undelivered orders
6.1 Postal losses are rare in Romania and the European Union. Experience has shown us that, in most cases, items are returned by the post office as undelivered when buyers have reported orders as lost. Please check the post office or tracking options on the courier company's website before contacting us about delivery. If the items are returned to us, we will contact you and an additional shipping and handling fee will be charged before the items can be delivered again.
7. Return of products and refund of value
7.1 If you wish to return your order you can do so within 14 days of receipt of the products in accordance with the return policy
7.2 In the case of online card transactions, the refund will only be made to the original card from which the payment was made or to the cardholder's personal bank account.
8. Product display
8.1 The graphical representation of products is subject to current technological limitations. Due to the wide variety of monitor types, product images may look different from one device to another. Thus the colors and clarity of the images depend on the type of screen used. We strive to provide the most accurate representation of the products, but the products may look, to a small extent, different from the images. However, from our experience we can specify that, as a rule, in 90% of cases the precious stones look better in reality than in the images on the site.
8.2 Product data sheet. Each product has a technical sheet in which the technical details of the product are written. Buyers are required to study this technical data in order to be correctly informed about the product they intend to purchase.
9.1 All intellectual property of the Gold And Gems website, such as trademarks, trade names, patents, registered images and any other automatic intellectual property rights derived from the aesthetics or functionality of the website belong to SC Gold And Gems SRL Romania. By using the website, you agree to follow the intellectual property rights and you will refrain from copying, downloading, transmitting, reproducing, printing or exploiting for commercial purposes any material / images contained on the site.
10.1 GoldAndGems.co.uk reserves the right to periodically change these terms and conditions if necessary.