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Delivery in Romania
- Sameday Courier card payment, bank transfer - 22 lei
- Sameday Curier cash on delivery - 26 lei
Delivery 1-2 working days
Delivery is Monday–Saturday (except public holidays)
Free delivery via Sameday in Romania for orders of 500 lei or more
- DPD card payment, bank transfer - 34 lei
- DPD cash on delivery - 38 lei
Delivery 1-2 working days
Delivery is Monday–Saturday (except public holidays)
Free delivery by DPD in Romania for orders of minimum 1000 lei
International delivery
European Union countries
Post Romana International Tracked & Signed - 60 lei
Delivery time in Europe: 5-7 working days
Shipments cannot be sent to PO boxes.
Free delivery for orders over 200 EUR
DPD - International Delivery
1. DPD Europe Zone 1 - A - 28 lei
Available for Bulgaria and Hungary
Free delivery for orders over 200 EUR
2. DPD Europe Zone 2 - 35 lei
Available for Greece, Poland, Czech Republic, Slovakia, Slovenia and Croatia
Free delivery for orders over 300 EUR
3. DPD Europe Zone 3 - 105 lei
Available for Austria, Germany, Italy
Free delivery for orders over 300 Eur
4. DPD Europe Zone 4 - 142 lei
Available for Belgium, Denmark, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Spain and France
Free delivery for orders over 300 EUR
5. DPD Europe Zone 5 - 195 lei
Available for Finland, Portugal and Sweden
Free delivery for orders over 300 EUR
Rest of the world
International Tracked & Signed - 100 lei
Delivery time rest of the world: 7-10 working days
Shipments cannot be made toPOboxes.
Free delivery for orders over 300 EUR
We will do our best to meet delivery times but this cannot be guaranteed. Delivery times are subject to technical conditions under which courier companies operate and external factors, which cannot be fully controlled. If your order has not arrived on time, you should check with your local delivery office first. We cannot process any claim for an item that has not been delivered unless at least 10 working days have passed since the item was dispatched. All claims must be made within 28 working days from the date of dispatch (for the date of dispatch please check the "Dispatch Confirmation" email).
Customs and duties
There are no customs duties for intra-Community trade within the European Union. However, for destinations outside the EU, buyers should check whether there are customs duties in the country of destination for the goods ordered.
Return
You are protected by the return policy if you return the goods within 7 days of receipt for a full refund. Please contact our customer service before sending products back.
Gemstones must be returned in good condition with no scratches, nicks or signs of jewelry mounting. Please remember to let us know when you sent your order as well as the corresponding tracking number so we can track the delivery. After receipt and verification, money is refunded within 3-5 business days.
Product returns
Pack your items securely, go to the post office and ship your shipment.
Return postage is the buyers responsibility unless the seller is at fault. If the situation is the seller's fault, the buyer will be refunded the shipping costs once the payment is returned. Please pack items carefully for safe shipping and ship them.